How is Infiniti Transforming Airline Operations with Innovative Solutions?
The Airline industry is evolving rapidly, and facing enormous pressure to optimize operations, increase revenue, and enhance the customer experience, innovative solutions are more crucial than ever. At INFINITI,we’re proud to be at the forefront of this transformation, providing cutting-edge tools that help airlines streamline their processes and exceed their operational and financial goals.
What is your role at Infiniti?
As a leader of product, innovation & strategy at Infiniti, I oversee the development, roadmap, and P&L of Infiniti’s Flagship products. My primary goal is to ensure that our solutions not only meet the demands of today’s airline customers but also anticipate the challenges of tomorrow.
Currently, I’m focused on Offer & Order solutions, Group Bookings, and Disruption Management, helping airlines navigate these key areas with greater efficiency and profitability. Together with our teams, we work relentlessly to ensure that Infiniti’s products and services provide unmatched value to our customers.
Based on your experience, what is the best way to serve Airline customers?
Our approach is simple: we don’t believe in one-size-fits-all solutions. Instead, we take a consultative approach, working closely with airline leaders to understand their unique pain points, business goals, and future vision. This allows us to tailor our offerings to their specific needs, ensuring they get the most value from our products.
This personalized approach has led to significant revenue increase for our airline customers, while also driving high customer satisfaction and operational efficiency. By understanding each airline’s unique landscape, we’re able to help them meet and exceed their targets.
What are we doing in the Group booking space?
Group bookings are often overlooked in the airline industry, with many airlines still relying on manual processes and limited automation. This is where GroupRM comes in as a game-changer, and automates the entire group booking process, from inquiry to final ticketing.
With GroupRM, airlines can now manage group bookings effortlessly, reducing manual workload, minimizing errors, and increasing productivity. By automating the process, GroupRM allows airlines to boost revenue from group bookings while ensuring the Group Desk and Revenue Management teams meet their targets with ease. It’s a win-win for both the airline and its passengers.
How do you foresee Offer & Order concepts?
We’ve always aligned our product development closely with Offer & Order concepts. Our products by design will work with both Full-service carriers (with E-ticket & EMD) and ticket-less carriers. Our Offer & Order solutions are designed to streamline the booking process, enabling simplified delivery and settlement.
We see Offer & Order as the future of airline retailing, and we’re using the technology to transform overlooked areas such as Group Booking, Charter booking, Disruption Management, and Corporate Booking/ Travel Agency Portals. Our success over the past year speaks volumes, with leading airline brands joining our customer base, and we’re poised for even greater growth.
What do you think is the Future of Airline Solutions with Infiniti?
At Infiniti, we believe in pushing the boundaries of what’s possible for airlines. Our solutions aren’t just about solving today’s problems—they’re about preparing airlines for the future. With our Offer & Order strategies, GroupRM, and Voyager Aid, we’re making it easier for airlines to not only survive in a competitive market but thrive.
As we look ahead, our focus remains on empowering airlines with tools that boost revenue, improve customer experience, and make operations more efficient. We’ve already made a mark with some of the biggest names in the industry, and we’re excited to continue this journey of innovation and growth.
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