Posts in category: Press Release

Chennai, Tamil Nadu, India- February 28, 2022—Using the newly updated GroupRM, airlines are all set to anticipate changes in passenger demand better, adjust the pricing accordingly, and maximize their revenue.

The cloud-based group revenue management software has long been the go-to solution for airlines to maximize revenue lift and boost growth, given that it delivers accurate demand forecasting and optimal fares. However, with the pandemic ravaging the airline sector for two years, historical data has become unreliable to predict group fares. In the current climate, where corporate travel—a major driver of group revenue—has been all but wiped out, airlines needed an AI-powered solution to calculate the conversion rate at different price points using real-time demand data and identify the highest price the customer is willing to pay without affecting the conversion rates.

GroupRM updates allow it to do this and so much more. For example, the group revenue analyst can now foresee group demand and make quick decisions based on the forecast. The software further allows airlines to provide personalized ancillaries, cater to multiple customer segments, and consequently grow their revenue. At a virtual conference for GroupRM customers, Mr. Ananth Narasimhan— the CEO of Infiniti Software Solutions, the company behind GroupRM— observed that providing customers with a “shopping experience” with instant quotes and real-time pricing would allow airlines to improve the end-to-end group travel booking experience.

Moreover, moving up the value chain by providing ancillaries, such as COVID-19 insurance, premium baggage claims, car rentals, hotel bookings, etc., would serve as a foundation for post-pandemic recovery. Another key trend is redefining what it means to make a group sale. GroupRM allows airlines to consider anything over two passengers as a group request and make accurate forecasts of the materialization rate based on current market pickup.

To facilitate digital transformation in the aviation sector moving forward, GroupRM allows airlines to automate the sales process fully, facilitates self-service using AI chatbots, and allows travel agents to upload and manage multiple group booking requests at the click of a button. Crucially, the series booking capabilities will go a long way in helping airlines provide seats in advance to travel agents and increase the flights’ load factor.

Even though the sector has taken a massive hit, airlines’ embrace of digitization, AI/ML, the redefining of group sales, and the emphasis on hyper-personalization are all signs that a recovery is on its way. When passengers return en masse, these new developments will pave the way for sustainable and profitable recovery from the turbulence caused by the pandemic.

Emerging Stronger From The Pandemic

However, airlines need to look for an implementation partner with experience and expertise in new-age group revenue management. The GroupRM team fits the bill, thanks to its solution’s integration with the leading reservation systems, including Navitaire, Amadeus, and Sabre, new-age features, and stellar track record of quick Return on Investment (ROI) that will give airlines a decisive advantage in their digital transformation journey.

If you are interested in knowing how GroupRM will help you, schedule a demo at https://www.grouprm.net/

The airline’s investment in digital transformation is set to bolster group booking experience for its customers

In a statement, the CEO and Managing Director of Infiniti, Ananth Narasimhan, expressed great enthusiasm at the prospect of GroupRM helping the airline grow its revenue. He said, “AirAsia India is going to benefit from the ability to leverage historical data to balance supply and demand, understand passenger willingness to pay, and make faster and more profitable decisions. GroupRM is currently used by 25 of the most successful airlines from around the world, and we are confident that its implementation will certainly add value to the airline’s biggest source of group bookings—travel agents—who will be able to effortlessly book tickets in bulk and continue to extend support to the airline.”

Expressing his views, Ankur Garg, Chief Commercial Officer, AirAsia India, said,“We are happy to collaborate with Infiniti, in continuation of other digital initiatives including our new website, AI-powered chatbot Tia and various other systems, all designed to enhance our guest experience. We are confident that our travel partners will benefit from GroupRM’s user friendly functionality to fulfill group travel requests including weddings, conferences, sports and event groups effectively with a fully automated end-to-end solution from request to negotiation to booking fulfillment.”

GroupRM’s additional features include self-service options like cancellation, name updation ingrained through the tool that can be done instantly.

About Infiniti

Headquartered in Chennai, India, Infiniti Software Solutions delivers cutting-edge travel and aviation technology solutions. Major airlines, travel agents, and corporates are part of its impressive list of clients.

Infiniti has come up with products that allow airlines to optimize revenue by effectively managing group traffic and handle corporate, travel agency, and tour operator bookings hassle-free. Owing to the CRM with multichannel integration, customer support has also become a breeze for airiness. Even during flight delays/ cancellations, airlines can stay in control with Infiniti’s AI-powered airline disruption management software.

Infiniti also aims to make corporate business travel itineraries lighter in terms of cost and the time spent to book tickets through its automated travel planning solution. Further, companies can manage their business expenses through a single web interface and empower employees to get reimbursed easily for the same with Infiniti’s business expense management solution.

Recently, the company has launched a next-generation, NDC-enabled travel booking platform for travel agencies and tour operators. The latter businesses can also benefit from end-to-end automation of operations with Infiniti’s travel agency automation solution. You can view the complete list of products and how they will help you at https://infinitisoftware.net/

About AirAsia India

Headquartered in Bengaluru, India, AirAsia India Limited is a joint-venture between Tata Sons Private Limited and AirAsia Investment Limited. AirAsia India commenced operations on 12th June 2014 and flies to 19 destinations across India with 26 Airbus A320 aircraft. The airline offers plush leather seats, a diverse selection of hot meals and Red Carpet premium services. AirAsia India stands firmly on the pillars of its core values – Dare to Dream, Be Guest-Obsessed, People First, Safety Always, Make it Happen, One AirAsia, and Sustainability Spirit.

As an airline that has consistently embraced technology to deliver operational efficiency and enhance guest experiences, AirAsia India has introduced services to facilitate contactless travel like AirAsia Flyporter door to door baggage delivery services; Red Carpet Priority Check-In, Boarding, and Baggage services; AI-powered chatbot Tia and a host of other exclusive benefits on airasia.co.in

The ultra-low-cost airline’s choice of GroupRM to automate their group revenue management will undoubtedly lead to boosted revenue and customer experience.

Chennai, Tamil Nadu, India – March 23, 2021 — Volaris, a Mexican airline known for its affordability, has partnered with Infiniti Software Solutions Pvt Ltd, a pioneering travel and business management technology company, to increase revenue and operational efficiency. This is set to be achieved by Volaris’ adoption of GroupRM, the flagship product of Infiniti that guarantees effective group traffic control.

The reputation of Volaris as a budget airliner has grown in recent years, leading to an increase in passengers from and around Mexico, which is its target market. It is to cater to this audience and boost its bottom-line through dynamic and personalized pricing that Volaris has opted for the implementation of GroupRM.

Mr. Ananth Narasimhan, the CEO of Infiniti, who was pleased with the development, said, “Volaris has made the right decision for this digital age. Choosing to make their group revenue management more agile will pay off in the long run. “ COO of Volaris, Jose Luis Suarez, echoed Infiniti CEO’s optimism, saying, “We hope the implementation of GroupRM makes our customers’ lives easier and helps us with revenue optimization.”

High Growth Potential

Around the world, COVID-19 is slowly getting under control thanks to safety precautions and vaccination drives. Consequently, the travel industry is predicted to reach its pre-pandemic heights in no time. Given this reality, GroupRM will be invaluable to airlines eager to capitalize on the new wave of travelers seeking to put the lockdowns and travel restrictions behind them.

High Growth Potential

About Infiniti

Infiniti Software Solutions is an India-based travel and aviation technology solutions company. It has set its sights on helping businesses all over the globe adapt to the rising demand for digitalization. Over the years, Infiniti has amassed over 300 clients, including major airlines, travel agents, and corporates.

About Volaris

Volaris is the ultra-low-cost airline in Mexico that caters to both domestic and international passengers, especially serving the VFR (Visiting Friends and Relatives) market. With 40% of Mexico’s domestic market share and161 routes, it is the largest airline in the country.